Once an order has been submitted, but not yet shipped, cancellations or any changes will result in a $25.00 fee. No changes are possible after an order has been shipped.
No returned merchandise will be accepted without authorization. Shortages and damage claims must be reported within 5 days of receipt of merchandise.
Returned orders may be subject to a 20% restocking fee.
Packages refused by the customer, shipping charges to the customer and shipping charges back to DogEared Primitives will be added to the customer’s account.
Our return policy is subject to change without notice.
Products must be returned in unused condition in the original packaging.
Return shipping costs are the responsibility of the customer and the original shipping charge is not eligible for a refund.
In some cases the products may be eligible for a store credit toward a future order.